IT Infrastructure Support Analyst/Lead
State of Nebraska

Lincoln, Nebraska


Description

Do you crave variety? Do you enjoy challenges? Are you a team player and customer-service oriented? Consider joining our team! The Office of the Chief Information Officer has an IT Lead position that might be right for you.

Under limited supervision and direction of the Cloud Supervisor, this position will be responsible for mentoring and guiding systems engineers with advanced problem resolution skills who are responsible for planning, design, development, optimization, documentation, maintenance, and performance of the State's Enterprise Cloud environments (Azure/M365 and/or AWS) used for extending our on-premises capabilities to these environments. The position will assist in developing staff in these key areas.

OCIO Building, 501 South 14th Street, Lincoln, NE

Monday through Friday, 8:00am-5:00pm
Examples of Work

Candidate will provide technical support at a Lead level for our Azure and AWS cloud environments. Act as technical liaison between management and subordinate teammates and offer support to our clients. Develop and maintain procedures and processes, create documentation, and assist clients and other information technology employees.

Qualifications / Requirements

REQUIREMENTS: Associate degree in computer science or a related area plus four years related technical and business experience, one of which must involve providing guidance and direction to lower level information technology staff OR Post high school coursework in computer science/information technology plus five years related technical and business experience, one of which must involve providing guidance and direction to lower level information technology staff.

PREFERRED: Bachelor's degree in IT-related field. 1 to 2 years of experience in Microsoft Azure or AWS administration and management. Excellent communication and organizational skills. Experience developing and creating implementation plans. 1 to 2 years of experience with Microsoft PowerShell. Experience working in Agile teams.

OTHER: Regular and reliable attendance is required.
Knowledge, Skills and Abilities

  • Extensive knowledge of information technology theory, principles, and practices
  • Advanced knowledge of computer hardware and software
  • General knowledge of local and wide area network systems
  • Knowledge of client/server network protocols and Internet/Intranet applications
  • Knowledge of Microsoft Active Directory
  • Knowledge of Microsoft cloud infrastructure
  • Knowledge of Azure and/or AWS pertaining to virtual networks, firewall, M365, Power Platform, Azure AD, Dynamics, AWS products and solutions.
  • Skill in delivering responsive, quality customer service
  • Ability to write clear and concise documentation of systems and procedures
  • Ability to accurately estimate time and cost requirements in project development and implementation
  • Ability to read, understand, and apply information from technical manuals
  • Ability to plan, organize, and meet schedules and timelines for assigned work



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