IT Infrastructure Support Analyst
State of Nebraska

Lincoln, Nebraska

This job has expired.

Under limited supervision, performs work related to digital inclusion and equity, hardware and software support, network support, systems administration, research, procurement, development and delivery of training materials.

The person in this position will be a member of the Nebraska Library Commission's (NLC) digital equity and inclusion team and work with other NLC staff. Work assignments may also include collaboration with the Nebraska's Regional Library Systems and with staff at Nebraska libraries.

Monday through Friday, 8-5

Job location is The Atrium, 1200 N Street, Suite 120, Lincoln, NE 68508-2023
Examples of Work
This position provides digital inclusion and equity planning, hardware/software maintenance, and IT infrastructure support for libraries throughout Nebraska. Duties include:

• Assists with the management of statewide library digital inclusion and equity projects. Project management includes planning, implementation, and evaluation;
• Conducts research in technologies, statistics, resources, grants, and IT professional development for library staff;
• Collaborates with state and national partners;
• Keeps state and local library staff informed of relevant state and national digital inclusion policies;
• Performs site reviews, inspections, and needs assessments at Nebraska libraries;
• Assists public libraries in planning and identifying opportunities to upgrade service and network equipment via E-rate funding;
• Completes related paperwork for acquisitions and purchase order requests;
• Assists end users with software/hardware installation, maintenance, and problem resolution;
• Assists libraries with asset (e.g. hardware/software) inventories, and long range local infrastructure planning; and
• Other duties as assigned.
Qualifications / Requirements

REQUIREMENTS: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR Post high school coursework in computer science and three years of related technical and business experience.

PREFERRED: Help desk experience is desirable. Degree in IT-related field strongly preferred.
Knowledge, Skills and Abilities
• Network and IT infrastructure planning, design, and evaluation;
• Computer systems facilities support design evaluation, memory structure, buffers and registers, networking, and network application interfaces;
• Hardware and software interfacing, user needs analysis, data storage, and security;
• Developing and implementing solutions to problems; operations analysis, systems evaluation, and technology design;
• Troubleshooting equipment and systems, equipment selection, repairing machines/systems/infrastructure, and equipment maintenance.
• Ability to communicate information/ideas to others, electronically, over the phone, on paper, or in person;
• Apply general rules to specific problems to come up with logical answers, efficiently shift back and forth between two or more activities/sources of information, and install, maintain and repair cabling;
• Troubleshoot data communication problems, provide assistance to end users, read, understand, and listen to communication from others, follow multiple step instructions, diagnose a problem, and concentrate and not be distracted while performing a task over a period of time;
• Lift, push, pull or carry objects weighing up to 50 pounds, stoop, kneel, crawl, crouch and endure prolonged standing, and move hands, feet and/or fingers easily and skillfully to manipulate small objects rapidly and accurately; and
• Identifying downstream consequences, and controlling time management and general resource management.

This job has expired.

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