IS Technology Specialist
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a IS Technology Specialist in Cary, NC/ Hybrid.

Role Description

The primary role of the IS Technology Specialist, Unified Communications is to apply IT knowledge and expertise to manage and support complex Enterprise unified communications (voice and video) solutions. The Specialist is a key resource, a definitive source of knowledge about telephony and video conferencing services and solutions, who contributes their expertise to enhance the service offering.
• Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms
• MS Teams endpoint management including but not limited to IP phones and Teams Meeting rooms. Deploy and configure Teams Rooms and Common Area Phones
• Demonstrate experience with powershell commands & scripting
• Configure complex voice requirements such as IVRs, Hunt Groups and Attendant Consoles in MS Teams Telephony platform
• Optimize voice communication within Microsoft Teams. Your expertise will be essential in implementing and maintaining voice and video conferencing related projects
• Support site migrations from Cisco Call manager on-premises to Microsoft Teams PSTN Telephony
• Transition legacy PBX systems to Teams
• Ensure optimal functionality and user experience of voice services and video conferencing
• Monitor and enhance Quality of Service (QoS) for voice calls, ensuring network infrastructure is configured correctly and capable of providing the best possible end-user experience for voice and video communications
• Collaborate with architects, project managers, and team leads, to deliver industry-leading voice/video technical solutions successfully and on time
• Keep knowledge up to date regarding new and emerging technology and industry practices, bringing learning to unified communications solutions

Skills & Requirements

• Bachelor degree or technical degree in computer science or related field
• 2 plus years of experience with Cisco telephony operation and management
• 3 plus years with Teams Enterprise Telephony
• Strong verbal and written communication skills
• 2 plus years with Teams Meeting Rooms
• Experience in managing enterprise deployments across different countries
• Ability to work effectively both as a contributing team member and independently
• Experience migrating, deploying, and maintaining Microsoft Teams and Microsoft Unified Communication Platform (voice and video)
• Experience with Teams PSTN voice services, Calling Plans, Operator Connect, Teams Mobile, Direct Routing
• Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems

Benefits/Other Compensation:

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program
Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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