Implementation Specialist II- Payroll
ADP

Tempe, Arizona


ADP is hiring a Client Onboarding Specialist.

  • Are you looking to grow your careerin an agile, dynamic environment with plenty of opportunities to progress?
  • Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
  • Are you looking to be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may beanopportunityfor you. Read on and decide for yourself.

As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees -- from paychecks to health benefits and beyond.

You will spend your day ensuring your clients are comfortable using ADP's products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs. Still, every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy their specific needs. That willkeep thingsinteresting, and our top-ranked training will help set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven environment.You are eager to learn and adapt well to change. You have a way with clients that builds rapport,establishestrust,and shines with professionalism.Over the phoneand in writing, your communication style is clear and easy for our clients to understand andtake actionon. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

A little about ADP:We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined theOneTencoalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel:http://adp.careers/DEI_Videos

Ready to #MakeYourMark?  Apply now!

To learn more aboutImplementationat ADP,watch here:https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:Responsibilities

What you can expect on a typical day:

  • Onboard Clients.You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
  • ImplementADP Technologies.To deliver a comprehensive ADP solution, you will consult with clients and analyze existing systems, interface requirements, and business processes. You willincorporate new processes, tools, and approaches when recommendingand implementingtheADP solution.
  • Partner Internally.Youwillcollaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness,andissues as they arise.
  • Multi-Task & Communicate.You will work on multiple time-sensitive projects and follow-up items at the same time.You will share essential information with clients and the teams you work with at ADP.
  • Youadhere to a daily schedule and organize yourselfto deal with a high volume ofinbound calls.Daily phonetimemay increaseduring peakseasons,like at the close of the calendar year.

TO SUCCEED IN THIS ROLE:Required Qualifications

  • High School Diploma
  • 1 to 3 years of experience working in a client service/customer service environment or systems integration environment
  • Basic project management skills
  • You can work overtime hours during peak seasons  

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiencescould include:

  • Experience noted above OR

Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success



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