Impl Specialist III - Project Svcs - Spins
ADP

ADP is hiring a Senior Implementation Specialist. In this position, you will facilitate employee data moves (spins) across company codes or databases. You will leverage your payroll expertise, ADP Workforce and Autopay knowledge to successfully deliver on your assigned projects.

RESPONSIBILITIES:

• Implement ADP's solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional company codes to move existing employees.
• Serve as a subject matter expert that can help lead the workflow of the group
• Apply industry and product knowledge to optimize system configurations and product upgrades
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
• Resolve issues and provide solutions, with minimal direction on procedural matters
• Collaborate with various departments to load and convert (as required) client data to ADP's solutions
• Work within ADP's implementation methodology and timeliness using technology tools.
• Ensure accuracy of all aspects of client set up
• Remain engaged with client throughout implementation, until client is successfully running ADP solutions
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
• Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
• Provide input to management on process improvement and product enhancements
• Coach, mentor and may serve as escalation point for less-experienced implementation specialists
• Use influence and impact to help clients address and analyze their needs
• Participate in roundtables, focus groups, feedback sessions, etc. as appropriate

QUALIFICATIONS REQUIRED:

• 2+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• High school diploma or equivalent in education and experience