The Housing Focused Case Manager of the Alexandria Community Shelter Program is the primary staff person with regards to housing placements for shelter residents. The Case Manager will work with residents to secure a safe alternative housing placement or permanent housing, as quickly as possible, and link the individuals with needed supports to sustain the housing placement. Case manager's primary focus is to end homelessness by rapidly returning residents to permanent housing through an individualized housing plan co-developed between the client and the case manager.
EFFECTS ON END RESULTS:
- Ability to engage and build strong working alliances with individuals experiencing a housing crisis.
- Develop individualized housing plans with each participant, along with the participant.
- Continually view client in a holistic manner and support client's attempts to change.
- Ability to work in a team environment and independently with minimal supervision.
- Assist residents with housing related activities. Examples include but are not limited to: applying for apartments, accessing subsidies, developing a budget, setting up utilities, accessing fund for security deposit and first month's rent, reviewing lease obligations, and securing furnishings.
- Provide linkages to community resources for sustainability including links to medical, mental health, substance abuse, child care, and transportation as needed.
- Demonstrates knowledge of available community resources.
- Provide assistance as needed during their move into stable housing--such assistance may include accessing rental assistance money, donated furnishings and coordinating with volunteer movers.
- Provide housing counseling and budget training and workshops for clients to help prepare them for independent permanent housing-workshops may include such topic as tenant rights and responsibilities, housing discrimination, communicating with landlords, etc.
- Maintain documentation of trainings, budgets, housing contacts and other pertinent information in accordance with agency and best practice standards.
- Facilitate weekly Community meetings with shelter residents. Coordinate speakers, in-services, and social events for community meetings.
- Follow up with all clients to be assured that their needs are being met and function as a contributing member of a multidisciplinary team with City of Alexandria employees, deployed staff, volunteers and community agencies and assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely fashion.
- Maintain client files (in accordance with funding source and program standards established by Federal, State and City regulations).
- Maintain client confidentiality.
- Perform other duties as assigned.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Effective client programs and services are maintained.
- Effective management and supervision of all staff and volunteers is maintained.
- Policies and Procedures are implemented.
- Sound financial operations are maintained.
- Programs and staff maintain a positive, professional image to clients and the local and professional communities.
Successful candidates must possess a minimum of a Bachelor's degree in a Human Services related field and two years' experience in case management of homeless individuals/families, and client record keeping. Candidate must possess a HUD Housing Counselor Certification (or obtain within 6 months.) Knowledge of real estate is a plus. Language abilities in Spanish, Farsi, Amharic and Korean is also a plus.
Most importantly, the successful candidate must be able to develop and collaborate strong working relationships with property managers and appropriate municipal, county, City, and State agencies, as well as, other non-profit agencies and the faith-based community.
Must also be able to provide effective training, prepare written reports, and maintain client documentation.
Experience in Motivational Interviewing a plus. OTHER:
- This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
- This position may also require; driving the company vehicle/van for company business.
- Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
- Valid driver's license in jurisdiction of residence.
- Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle).
- Acceptable EBI background, FBI Fingerprint, Child Protective Services, OIG Exclusion check.
- Negative Drug/TB Screening.
- CPR/First Aid Certification must be acquired and maintained once employed.
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