Hotel Operations Manager
Oakwood

Great opportunity for a talented Operations Manager!

The Operations Manager works onsite alongside the General Manager. The role will be accountable for running independently the day-to-day housekeeping operations and directly supervises a small team of housekeepers. The role also promotes exceptional customer service at all times as well as builds a positive working relationships with building staff, vendors and other Oakwood divisions.

Location: 556 3rd Ave, New York, NY 10016

Key features of your day:

• Run the daily housekeeping operations, including arranging for housekeeping services directly with the guest
• Responsible for directing the housekeeping team, incl. training, supervision, and corrective disciplinary action as needed
• Handle scheduling of the Housekeeping staff and ensuring correct payroll record keeping and data input
• Conduct all matters of HR and all staff interaction in accordance with the Collective Bargaining Agreement
• Manage supply inventory and purchase supplies by use of Oakwood's purchase order processes
• Verify rooms are in exceptional condition and conduct pre-arrival inspections
• Ensure the back-of-house storage and staff areas are well organized and clean
• Show vacancies to prospective guests
• Assist the General Manager with preparing the arrival package, keys and the registration process
• Assist the General Manager with our Reputation Management system (TrustYou) by uploading guest data and responding to reviews
• Handle guest recovery process and escalate to the General Manager as necessary to ensure highest level of customer satisfaction
• In absence of the General Manager handle room assignments for arriving guests
• Assist the General Manager with guest needs pertaining to extensions and payment issues
• Ensure all guests experience the highest level of customer service, generating a memorable experience
• In absence of the General Manager maintain the daily operation and be sole contact for in-house guests
• Assist and carry out minor maintenance tasks and moving of heavier furniture items as needed
• May require occasional work on weekends and holidays dependent on business needs
• Act on and report any safety hazards to the General Manager and/or building staff immediately
• Serve as employer's representative to enforce all rules governing the premises under the lease and report any violations to immediate supervisor
• Establish a good working relationship with the landlord's building staff , vendors, and service providers to ensure productive responses to maintenance needs as well as timely delivery of services
• Supervise vendors, contractors or any other third-party working at property grounds
• Other duties as assigned by the General Manager

Best candidates will have:

• Socially engaged, passionate, and clear communicator
• 7+ years of experience or substantial experience in high-end hospitality senior positions with a proven track record of operating Hotels &/or Serviced Apartments
• A background in multi-family properties is beneficial
• Exceptional interpersonal skills including communicating, listening, and coaching
• Effective in handling problems, identify problem areas, and assist in implementing solutions
• Microsoft Word, Excel, PowerPoint and Outlook

What We Offer: Medical / Dental / Vision coverage and Prescription Drug Programs / Company Paid Life Insurance & AD&D / Short and Long Term Disability Insurance / Life Insurance for Family Members / Paid Vacation & Sick Leave / Direct Deposit Payroll

Oakwood dedicates itself to continuous innovation and evolution with a guest-first approach. With an award-winning portfolio of properties across the globe, Oakwood caters to business and leisure travelers alike with short to long stay requirements.

Community - Leadership - Leasing - Property Management - Customer Service - Hospitality - Multi-family

OAKWOOD® is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. OAKWOOD® does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

This job has expired.