Global Key Account Manager Aftermarket Sales in Cuyahoga Falls, OH at The Steelastic Company, LLC
The HEICO Companies, LLC

Job Description

Summary

The Aftermarket Sales position is responsible for a wide variety of activities including maximizing spares parts and small sub-assembly revenue, identifying parts required, obtaining costs, assisting purchasing with sourcing, and follow-up on deliveries and shipments to our national and international customer base. This position must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach. In addition, this position will work within the guidelines established by the Aftermarket Sales Manager and will follow established policies and procedures when representing Steelastic.

Responsibilities

• Accountable for the development and implementation of strategic plans to achieve aftermarket sales targets.
• Identify potential clients, build interpersonal relationships with strategic customer personnel, and convert leads into sales opportunities.
• Determine and communicate customer strategic goals and objectives.
• Maintain strong relationships with clients, addressing concerns, providing post-sales support, and ensuring customer satisfaction.
• Interface with territorial agents as required.
• Compile customer data and meeting / trip reports.
• Prepare regular sales reports, forecasts, and updates for management, providing insights into sales performance and market trends.
• Possess in-depth knowledge of the company's aftermarket products/services, understanding technical specifications, and conveying complex information to potential clients.
• Effective and clear delivery of product presentations.
• Monitor market trends, competitor activity, and customer needs to adapt sales strategies accordingly.
• Provide support for OE Sales efforts.
• Support of Field Personnel with timely and accurate information and assistance.

• Work closely with Aftermarket Sales Manager and Regional Sales Managers in developing specific sales campaigns and custom-tailored solutions.
• Maintain and support program implementation and tracking of aftermarket initiatives assigned.
• Quoting, costing, order entry, order acknowledgement, change orders, ECRs, expediting and order follow up.
• Quotation management from customer RFQ to final proposal.
• Coordinate with purchasing/procurement to determine lead time and provide timely order acknowledgments to customers.
• Provide data and support to company Strategic Planning Initiatives.

• Conduct business in accordance with company and legal compliance laws.
• Other duties as assigned.

Essential Function of the Role

• Convert order opportunities into sales orders.
• Develop good customer working relationships.
• Effectively promote products and services.

Supervisory Responsibility

• Customer management responsibilities.
• Sales order project responsibilities.
• Sales execution management responsibilities (costing, scoping, quoting, and negotiating).

Responsibility for Contact with Others Outside of the Company

• This position fulfills a prime contact role with our customer base.
• Ability to work at all organizational levels, from maintenance personnel to high level directors, with all customers and/or subcontractors.

Significant Mental/Physical Demands of the Position

• Account management, relationship development, opportunity generation and order closure responsibilities.
• Extensive travel including international visits, trips can be more than 1 week.
• Degree of travel is between 25% and 40%, domestic and international.
• The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed both in the office and manufacturing area. While performing the essential functions of this job, the employee is required to walk, stand, reach, and sit for up to (10) hours a day.
• The employee must occasionally lift and/or move up to 50 pounds without assistance.

Qualifications

• Proven track record in aftermarket sales selling products/services and relationship-building skills.
• Familiarity with the industry or sector where the capital products/services are used, understanding the challenges and needs of potential customers.
• Excellent verbal and written communication skills to articulate complex product/service details to diverse audiences.
• Strong negotiation and deal-closing abilities.
• Ability to collaborate with internal teams like marketing, product development, and customer support to enhance sales efforts.
• A track-record of meeting or exceeding sales targets and contributing to the overall growth of the company.
• Proficiency in use of Microsoft Tools (Word, Excel, Outlook, Teams, etc.)

Education/Experience

• A bachelor's degree in business, marketing, engineering, or a related field preferred.
• A minimum of 3 years of experience in technical equipment sales preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job has expired.