Functional Support Analyst Intern
CAI

Functional Support Analyst Intern
Req number:
R2368
Employment type:
Full time
Worksite flexibility:
Remote
Job Summary
As a Functional Support Analyst, you will support the LMS - Learning Management System/ eLearning and provide customer service. This role will havea high levelof client visibility. The ideal candidate will blend functional skills with the ability to service the customer at all levels of staff, including client staff.
Job Description

We are looking for a Functional Support Analyst to support the LMS -
Learning Management System/ eLearning and provide customer service. This position will be a full-time internship and remote.

What You'll Do

• Receive calls from a central call center and log tickets into the CAI ticket system -ServiceNow
  
• Extract ticket data from ServiceNow and analyze data to look for patterns or trends
  
• Based on the user's description of the issue determine the priority of the ticket
  
• Assist with level 1 support on eLearning support calls
  
• Develop job aid documents as needed
  
• Escalate issues to Leads for any issues that are beyond Level 1 support
  
• Work within documented Service Level Agreement parameters
  
• Willing to learn new tools that help support the team
  

What You'll Need

Required:

• Excellent analytical and problem-solving skills
  
• Ability to follow process and procedure documentation
  
• Windows 10 and or 11 experience is a must
  
• Excellent communication skills including verbal and written and proper phone etiquette
  
• Ability to multitask and prioritize work
  
• Ability to work without close supervision
  
• Currently enrolled in a college degree program in Computer Science,Information Systems, or a related major (preferred).
  

Preferred:

• Office 365 experience strongly preferred (e.g., Word, Excel, OneNote, PowerPoint, Visio, Teams)
  

Physical Demands
• Ability to perform the essential job functions consistent safely and successfully with the
ADA and other federal, state, and local standards.
• Sedentary work that involves sitting or remaining stationary most of the time.
• Ability to conduct tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

This job has expired.