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Client Service Representative
This position starts at $16.00 based off of experience.
We are seeking an experienced Full-Time Client Service Representative to join our team in Middleton, WI.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
* Customer service functions, including: greeting visitors, answering telephones (potentially for our three locations), directing phone calls to appropriate department/location, and guiding clients and their pets to exam rooms.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments and balancing cash drawer.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry.
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
Benefits of joining our team!
· Access to the people and financial resources of a large veterinary community
· Opportunities to give back through strong Shelter partnerships and VCA Charities
· Free wellness subscriptions (Head Space)
· Competitive wage
· Medical, dental & vision insurance
· Life, long and short term disability insurance
· Paid parental leave
· Paid vacation and sick time
· 401(k)
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