Financial Collections Specialist
CNH Industrial

New Holland, Pennsylvania


CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial's 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

This position is eligible for a HYBRID work model from our New Holland, PA office.


  • Manage customer relationships by using analytic skills and negotiating techniques to resolve delinquent customer accounts up to 60 days past due using all available collection tools while promoting customer retention and dealer satisfaction
  • Analyze customer information such as equipment usage and value, crop planting cycles, income stream, weather conditions and economic data to determine the viability of alternative payment arrangements while protecting company assets
  • Respond to customer, dealer, brand, and internal inquiries via telephone and email to drive best-in-class customer service
  • Maintain assigned performance objectives for daily/monthly call volumes, phone availability, quality assessments, monthly delinquency targets and collection tool utilization
  • Work within the framework of established CNH Industrial Capital policies, procedures, and approval authorities to ensure compliance with federal, state, and local requirements
  • Annual Salary for this position is $44,000 to $60,000 plus quarterly incentives based on targets (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Compensation & Benefits: We offer competitive compensation with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, life insurance, volunteer time off and much more!


  • Associates Degree in a financial related field

OR

  • High School Diploma and 1+ years of collections or customer service experience in the financial services or banking industry which includes internship experience
  • Must be able to work weekdays from 8am to 5pm with the potential for some weekday overtime and/or Saturdays from 8am to 12pm as business conditions dictate

The Preferred Candidate will have:

  • Bachelor's Degree
  • Bilingual Spanish & English
  • Prior collections or customer service experience in the financial services or commercial banking industry preferred

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

Read about our company's commitment to pay transparency by clicking this link: pay transparency notice.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.



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