Library C & A - Access Serv - Coll Mgmt & Circ - Regenstein Circ
About the Department
As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University's commitment to research and teaching and to using its intellectual resources to help solve the world's problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.
This position oversees the lending of materials from Regenstein Circulation, including course reserves and materials awaiting pickup. This person is also responsible for answering patron questions relating to Access Services and serving as a resource for other questions relating to other Library services. This position also assists with the management of student circulation staff. During their shift this person oversees Entry/Exit staff, acts as the supervisor in charge of the Regenstein Library, oversees building security, and enforces policies for maintaining a scholarly environment in Regenstein.
- Manages daily circulation workflow including lending of materials awaiting pickup, course reserves, and general collections. Documents and updates departmental procedures accordingly.
- During their shift, supervises Entry/Exit staff, acts as the supervisor in charge of the Regenstein Library, oversees building security, and enforces policies for maintaining a scholarly environment in Regenstein.
- Attends to patrons with special problems or complaints and attempts to resolve these problems as appropriate, interprets Library policies to patrons and refers patrons' concerns to the Head of Circulation Services when appropriate.
- Trains, supervises, and assists with scheduling for student counter attendants (approximately 20 part-time student employees). Coaches and directs student counter attendants in maintaining Regenstein policies, procedures, and standards of service.
- Resolves problems and appeals from users on Entry/Exit questions and oversees the application of rules and procedures for Library entrance during evenings/weekends.
- Provides supervisory coverage for Mansueto Circulation on an as needed basis due to staffing absences/vacancies.
- Answers inquiries concerning overdue books, recalls, reserve problems, and fines in person, over the phone, and via online ticketing. Responsible for collection of fines and fees.
- Opens or closes the building. Handles general inquires relating to building and security while on duty. Provides initial response to emergencies.
- Responsible for answering patron questions related to Access Services and serves as a resource for other questions related to other Library services.
- Distributes work to and monitors the work done by student counter attendants; troubleshoots equipment as needed.
- Performs other related work as needed.
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).---
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.---
Certifications:---Preferred QualificationsEducation: Experience:
- Work experience in a library or equivalent environment.
- Previous experience directing or supervising the work of others.
- Significant customer service experience.
- Experience with MS Office, email, and internet work applications.
- Ability to both give and receive direction, to work independently and cooperatively as part of a diverse team.
- Ability to serve patrons and enforce library policies with clarity, consistency, patience, and tact.
- Ability to effectively manage staff and projects in accordance with departmental priorities.
- Ability to identify, respond to, and refer problems while exercising discretion and sound judgment.
- Ability to communicate clearly and professionally in oral and written English.
- Schedule:Wednesday (8:00 pm - 12:00 am), Thursday (8:00 pm - 12:00 am), Friday (3:00 pm - 11:00 pm), Saturday (3:00 pm - 11:00 pm). Hours are subject to change during interim periods and based on Library needs.
- Ability to work late evening and weekend hours, occasionally flexing work schedule during changes in Library hours and during staff shortages and absences.
- Ability to carry or lift loads of up to 50 pounds and push/pull loaded book trucks.
- Ability to shelve and retrieve materials at varying heights.
- Ability to hear, including making fine discriminations in sound.
- Ability to see, including color, depth perception, or clarity; must be able to visually focus on print and electronic material for long periods.
- Ability to sit and use a computer for 4 hours or more. Ability to stand for up to 4 hours.
- Ability to make repetitive wrist, hand, or finger movements.
- Ability to work independently during evenings/weekends as the sole supervisor in a large academic library.
- Resume (required)
- Cover Letter (required)
When applying, the document(s) MUST
be uploaded via the My Experience
page, in the section titled Application Documents
of the application.Job Family
Individual ContributorFLSA Status
BiweeklyScheduled Weekly Hours
YesRequires Compliance with University Covid-19 Vaccination Requirement
YesDrug Test Required
NoHealth Screen Required
NoMotor Vehicle Record Inquiry Required
Employees must comply with the University's COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
This job has expired.