EUC Supervisor
Hays

Orlando, Florida

This job has expired.


The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Pharmaceutical Company is seeking a EUC Supervisor in Orlando, FL.

Role Description

The EUC Supervisor provides support and leadership for a team responsible for the technology needs of staff with roles essential to the day-to-day operations. The EUC Supervisor leads a team of IT professionals providing priority response and resolution for IT incidents and requests.

• Coordinate staffing and service delivery across assigned locations
• Maintain appropriate levels of coverage
• Proactively manage SLA requirements
• Take ownership of customer service related escalations
• Initiate, own and coordinate internal escalations of technical issues
• Supervise adherence to company and business unit policies and standards
• Facilitate team meetings and coordinate communication amongst and between the teams
• Assist with candidate screening, selection and onboarding
• Participate in staff performance evaluations and progress reporting
• Act as player coach; step in to plug gaps in coverage as appropriate
• Represent the team in the larger organization as required
• Facilitate and coordinate special event support
• Identify opportunities to shift-left

Skills & Requirements

• 3-5 years of direct supervisory experience in the service delivery industry.
• 3-5 yrs of experience with large scale operations for IT field work
• ITIL knowledge/experience a PLUS
• Ensure and review documentation of all work performed on behalf of customers
• Build and maintain relationships with key staff/managers to make sure service levels are meeting their needs and to handle any issues or concerns before they become an escalation
• Manage employee leave requests and PTO; ensure seamless coverage
• Administer internal systems access and account provisioning.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is an Equal Opportunity Employer including disability/veteran.

Drug testing may be required; please contact a recruiter for more information. #1139551


This job has expired.

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