Director of Operations | Norwalk Residence Inn
Shaner Hotel

ABOUT THE TEAM

Shaner Hotels has an amazing opportunity as our newest addition to our portfolio, Carnegie House, located in State College, PA.

From the website: Travelers seeking a serene retreat just minutes from the dynamic community of State College, Pennsylvania, will find Carnegie House an intimate gem of exquisite hospitality.

Our 21-room boutique inn welcomes you in the finest traditions of European country manors, offering luxurious yet relaxed lodging with premier amenities, the finest dining and magnificent scenery to ensure an exceptional stay.

The guiding principle of Carnegie House is Ceud Mile Failte, Scottish Gaelic for "One Hundred Thousand Welcomes," and in that spirit we strive to offer our esteemed guests an impeccable hospitality experience. We are always eager to meet talented service professionals who wish to join our valued team.

ABOUT US

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

JOB DESCRIPTION

Responsibilities

The Director of Operations is responsible for assisting the General Manager in maintaining proper controls for all Front of the House and F&B Operations (Rooftop Bar)

Some of the responsibilities of the Director of Operations will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry and in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded.

Qualifications

• Minimum of three year of management experience in the hospitality industry and Food & Beverage
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS)
• Familiarity with food and beverage cost controls.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system. (FOSSE - TOAST - MICROS) a plus
• Knowledge of local activities and attractions appropriate for clientele.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Front of the House & Food and Beverage Departments.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Responsible for responding and handling guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.