Director of Mortgage Sales
First Financial Bank

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The Director, Mortgage Sales oversees Market development and sales force effectiveness as well as manages functions essential to sales force productivity. These include planning, reporting, quota setting and management, sales process optimization, sales program implementation, sales compensation, as well as recruiting and selection of sales force talent. The Director, Mortgage Sales is responsible for the overall productivity and effectiveness of the Markets in which we lend, creation and launch of a digital and correspondent channel. The Director, Mortgage Sales fosters close working relationships with internal and external stakeholders to ensure the sales organization is efficient with operational success.

Essential Functions/Responsibilities:

• Pursue and execute sales initiatives to exceed key objectives at the direction of the Mortgage President for retail, direct and correspondent sales channels
• Implements and executes a digital mortgage strategy
• Implements and executes a correspondent lending strategy
• Implements and executes sales forecasting, planning, and budgeting processes.
• Provides leadership to the sales organization, and counsel to the Market Leader while implementing sales organization objectives that appropriately reflects business goals.
• Act as liaison and key resource for corporate partners and investors involved in initiatives to advance portfolio growth.
• Partners with other lines of business to facilitate business development and networking opportunities with key businesses in our lending markets, realtors, Chambers, Associations, etc.
• Accountable for the timely assignment of all sales objectives.
• Monitor customer, market and competitor activity and document findings for Sales and Marketing.
• Work cross-functionally to provide a seamless customer experience.
• Partners with marketing to develop a holistic marketing strategy
• Work closely with Leadership to size and define optimal FirstForce structure for a competitive advantage.
• Recruit, hire, train and develop top talent to deliver a "Best in Class" customer experience.
• Analyze sales operational needs and make recommendations to improve operational efficiencies.
• Ensures sales reports and other internal intelligence is visible and communication to the sales organization.
• Provide detailed and accurate sales forecasting.
• Provide leadership and guidance in dealing with obstacles and opposition to change.
• Act as a "Change Agent" to systematically drive and implement process changes throughout the business.
• Create a culture of success and ongoing achievement that Top Talent wants to join.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:

• Must be NMLS licensed, Master's Degree preferred or equivalent experience preferred.
• Minimum 10 years of sales leadership experience.
• Experience in successfully managing analytically rigorous corporate initiatives.
• Relentless pursuit of sales goals and objectives.
• Passion for Recruiting and Training Mortgage Sales Professionals.
• Strong leadership, critical thinking and collaboration skills required.
• In-depth business or functional expertise as well as knowledge of applicable policies and procedures required.
• Broad working knowledge of banking products and operations required.
• Excellent presentation and interpersonal skills required.
• Experience in strategic planning or a related discipline is required.
• Excellent written and oral communications skills.
• Ability to effectively manage time.
• Independent and highly self-motivated.
• Ability to communicate effectively.
• Strong PC skills including Microsoft Office (Word, Excel, Access, PowerPoint).

Level of Complexity and Scope:

• High level of complexity for a highly regulated line of business

Degree of Independence and Decision-Making:

• High degree of independence and decision-making

Required Supervisory Responsibilities:

• Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

Physical Requirements:

• Significant travel to community and metro markets

Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.

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