Director of Healthcare Services
Volunteers of America - National Services

Come join our awesome team as Director of Healthcare Services at The Homestead at Rochester. The Director of Healthcare Services has the responsibility for the clinical services provided in Assisted Living and non-skilled home care services to residents living independently. This position is open as a result of a promotion within the organization. The position provides direction, coordination, supervision and implementation of professional and supportive services to residents/clients using nursing theory and process in accordance with the Nurse Practice Act. The Director of Healthcare Services assures the residents/clients are treated with respect and dignity, recognizing individual needs and encouraging independence.

The Homestead at Rochester is part of Volunteers of America National Services (VOANS) which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Director of Healthcare Services Job Highlights:

Competitive pay based on experience

Generous benefit packages

Growth and advancement opportunities

Flexible schedules

Career scholarships available

Quality training, continuing career education and leadership programs

Employee discount program

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Graduate of an accredited school of professional nursing program with a current license as a Registered Nurse in the state of Minnesota.

Bachelor's degree in nursing preferred

Minimum of two (2) years of nursing experience in post-acute (long-term care, assisted living, memory care or home care)

Previous supervisory/management experience in a health care setting

CPR certified

Effective written and oral communication skills and good interpersonal skills

Excellent organizational and time management skills

Knowledge of non-skilled home care services and assisted living regulatory and reimbursement requirements

Current driver's license, safe driving record, and reliable transportation

About the Job:

The Director of Healthcare Services is a member of the key leadership team at The Homestead at Rochester. The position is primarily responsible for all clinical care and services provided to assisted living residents and home care clients. High quality care, customer service and team member satisfaction are three critical responsibilities of this role.

Schedule: Monday-Friday day shift

Essential Job Duties:

Administration

Participates in campus wide strategic planning activities

Partners with the Licensed Assisted Living Director to assure AL residents receive high quality care and services

Partners with the Executive Director for the development and growth of the campus based home care agency.

Assures compliance with all state, federal and local laws pertaining to assisted living and home care.

Provides leadership to all clinical assisted living and home care staff

Responsible to assure staff education and monitors for compliance

Reviews policy and procedures annually

Recommends new policy and procedures or changes to current policies to improve quality of
care, meet state regulations and assure efficiency and effectiveness of services

Assists in planning and development of assisted living and home care annual budgets.

Responsible for risk management and completion of incident reports.

Reviews all incidents involving assisted living or home care residents and is responsible for investigation and timely notification of the Licensed Assisted Living Director and state officials according to the Minnesota's Vulnerable Adult Protection Act.

Provides support to the facility by being available for, or assuring nursing availability, for on call services

Provide staff direction through general meetings, timely personnel evaluations and productivity
expectations.

Ensures accuracy in documentation and appropriate billing for all care and services

Coordination of Services:

Introduces home care services to new clients and families

Conducts pre-admission screening of prospective residents and home care clients.

Performs initial and ongoing assessment of physical & psychosocial needs and coordinates with other
departments, agencies and care providers as needed

Maintains ongoing communication with families, physicians and other care providers regarding resident or client status including condition changes, reaction to drugs, treatments or other incidents.

Partners with residents and clients to develop a plan of person centered care/services

Ensures/coordinates necessary ancillary services and appointment scheduling to ensure that needs are met

Ensures appropriate documentation in the resident or client record.

Initiates a resident or client service plan according to their individualized needs and as prescribed by
Physician, medical provider and/or VOANS policy

Provides resident/client and significant others education on conditions and treatments

Coordination of Services (Assisted Living and Home Care):

Participates in hospital discharge care conferences to provide assisted living and home care expertise for resident or client admission/readmission to The Homestead at Rochester as needed

Introduce home care service to clients and families for all new referrals

Coordinate services to meet resident or client needs from the time of the new referral through the admission to services.

Establish and implement priorities for services when resource limitations require

Provide consultation to Home Health Agency staff regarding new home care or assisted livng nursing treatments.

Quality Improvement:

Establishes and leads quality improvement planning teams

Identifies data collection requirements and reports to evaluate the effectiveness of the programs and to
ensure quality of client/resident care

Identifies systems to recognize resident/client needs, respond to resident/client needs, and to measure the outcomes
of nursing interventions. Utilizes this data to provide direction for improvements

Provides training, supervision and monitoring of staff in the administration of medications, to include
frequently auditing medication sheets

Supervises the maintenance of resident charts, review documentation performed by care giving staff.

Human Resources

Makes health care staff hiring decisions for assisted living and home care

Participates in orientation and ongoing training of team members

Ensures staff development, in-service education and online training programs are completed to ensure competency of staff and to meet regulatory requirements

Provides staff direction through general meetings, timely personnel evaluations and identified
performance expectations

Builds a strong team with complimentary skills

Communicates effectively with clinical team and all campus team members

Ensures that corrective action is administered fairly and without regard to race, color, creed, national
origin, age, sex, religion or disability or other protected class

Ensures current licensure/certification and competency of all clinical staff

Attends required in-services & completes assignments online modules

Customer Services:

Possesses a strong customer service orientation in nursing practice, care and services

Implements programs to ensure excellent customer service in assisted living and home care

Models and holds staff accountable for the achievement of high quality customer services

Participates bi-annually in facilitating resident, client and family satisfaction survey and implements desired or necessary improvements

Follow ups with all resident, client and family issues or concerns and keeps Assisted Living Director and/or Executive

The Homestead at Rochester - Located in Rochester, Minnesota:

Just outside of Minnesota's capital, the city of Rochester is known for the home of Mayo Clinic, consistently rated one the best hospital and health systems in the world. The City of Rochester is also known for its quality of life and is one of the most commonly rated "Best Cities'' in the Midwest and in the Nation. Located here, The Homestead at Rochester is committed to providing the very best care by an exceptional team. Our stunning campus includes walkways, water features and beautiful grounds. We want our team members to love their work, while maintaining a work-life balance, so offering employees paid-time off benefits is just one a part of our comprehensive benefits package. Join our diverse, involved, and compassionate team and see how we earned our Great Place to Work certification for 4 years running.

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

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