DevOps Systems Administrator
Indiana University

Bloomington, Indiana


Department

VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)

Department Information

At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. Our core values define who we are, how we act and what we aspire to, which helps us to make amazing things happen in each neighborhood, community, and county we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

The Enterprise Web Technical Services team (WebTech) Linux Web Hosting team operates three high-profile and mission critical services:

  • Sitehost, which provides hosting for the IU campus websites and 1000+ other departmental websites across IU
  • Pages, which hosts nearly 14,000 personal websites for members of the IU community
  • Secure Share, the file transfer service used to share across the university to share encrypted files
The WebTech team provides a high tempo, cross-functional work environment, with an opportunity to work on all parts of the products, from platform to client experience. The work is highly collaborative and responsive to the needs of clients across the university.

Job Summary

Department Sepcific Responsibilities
  • Works with Client Support Tier 2 to support clients through ticketing software.
General Responsibilities
  • Advises on team architecture and provides advanced knowledge in the building, configuration, operation, monitoring and maintenance of scripts and code used to administer and automate servers and systems; reviews and creates advanced scripts to manage exchanges between development and operations teams.
  • Provides escalated problem resolution for university systems as tier III support; writes team documentation of systems architectures, systems practices and processes to satisfy business continuity, security, inventory, and supportability requirements.
  • Establishes metrics and provides advanced monitoring of servers and systems, using a combination of scripting and system management technologies, including application performance management (APM) and creation of custom monitors to ensure integrity and provide scalability, business continuity, and operational performance; develops new scripts and modifies existing scripts as needed to automate operations team functions and assist with monitoring, patching, etc.
  • Provides advanced support for internal and external partners in monitoring, configuring, maintaining, and troubleshooting servers and systems; writes the standard practices for the development of complex spreadsheets and diagrams demonstrating dataflow of large scale systems, showing server and system connectivity to internal and external partners; monitors patches and updates for all servers and systems with latest operating system, application, and other security updates.
  • Makes recommendations for the development and implementation of team's strategic plan for all servers and systems.
  • Researches and stays up to date on systems administration best practices and automation approaches; may participate in committees and communities of practice to share and improve systems administration practices across the university.
  • May serve as project leader; often provides guidance to junior peers.

Qualifications

This position is posted at the Advanced Career Level but may be filled at the Career Career Level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the job responsibilities and qualifications for each level as follows:

Advanced Level Requirements

EDUCATION

Required
  • Bachelor's degree (computer science or related field)
WORK EXPERIENCE

Required
  • 5 years of experience in network and server administration, scripting, and/or software development
Combinations of related education and experience may be considered

LICENSES AND CERTIFICATES

Preferred
  • Industry standard certification(s)
SKILLS

Required
  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Seeks to acquire knowledge in area of specialty
  • Highly thorough and dependable
  • Demonstrates a high level of accuracy, even under pressure
  • Possesses a high degree of initiative
  • Ability to influence internal and/or external constituents
  • Ability to quickly troubleshoot complex/advanced problems
Preferred
  • Experience with Ubuntu
  • Familiarity with relational database systems (e.g., MySQL, Microsoft SQL)
  • Familiarity with at least one web application language/framework (e.g., PHP, .NET, ColdFusion)
  • Familiarity with load balancing
Career Level Requirements

EDUCATION

Required
  • Bachelor's degree (computer science or related field)
WORK EXPERIENCE

Required
  • 2 years of experience in network and server administration, scripting, and/or software development
Combinations of related education and experience may be considered

SKILLS

Required
  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Seeks to acquire knowledge in area of specialty
  • Highly thorough and dependable
  • Demonstrates a high level of accuracy, even under pressure
  • Ability to quickly troubleshoot and resolve moderately complex problems.
Preferred
  • Experience with Ubuntu
  • Familiarity with relational database systems (e.g., MySQL, Microsoft SQL)
  • Familiarity with at least one web application language/framework (e.g., PHP, .NET, ColdFusion)
  • Familiarity with load balancing

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Any campus

This position is eligible for hybrid or remote work, subject to change based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:
  • Multiple plan options for medical insurance
  • Dental insurance
  • Health Savings Account with generous IU contribution
  • Life insurance, LTD, and AD&D options
  • Base retirement plan contribution from IU, subject to vesting
  • Additional supplemental retirement plan options
  • Tuition benefit for IU classes
  • 10 paid holidays per year
  • Generous Paid Time Off
  • Paid Parental Leave
  • Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Advanced

FLSA: Exempt

Job Function: Information Technology

Job Family: Sys Admin, Engineer & Program

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234



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