Title: Customer Success Manager – Strive
Reports to: Managing Director
Location: Anywhere in US
As the Customer Success Manager at FranklinCovey, you’ll have the opportunity to build deep relationships to ensure smooth operations with a portfolio of our forward-thinking, enterprise customers. You will work directly with Strive’s Co-Founder and a small but mighty team of sales and operational high performers.
This role will be 20% variable pay where you’ll be measured on goals tied to logo retention and net dollar retention.
Essential Job Functions:
FranklinCovey is among the world's largest lifelong learning companies, training >1MM individual contributors, managers and leaders at nearly 2,000 companies, organizations and schools. The company is in the midst of a digital transformation – five years ago FC launched the All Access Pass, the company's first enterprise subscription product, and it is among the fastest growing products in edtech history, growing from $0 - 100MM+ in <5 years. With the recent acquisition of Strive, FC is rethinking how to combine content, technology and services to redefine learning at work.
Strive, a FranklinCovey Company
Strive was an ed-tech startup building a platform for management training and leadership development. Strive's approach is comparable to Noom or Omada Health for learning, combining coaching, community, accountability, and analytics to drive behavior change at scale. The approach worked – 90% of participants and 100% of buyers say they would be disappointed if they could no longer use Strive, the average participant improves 10% on key leadership skills and completion rates are ~3x industry standards.
Strive was acquired by FranklinCovey in April 2021 with the goal of using Strive's learning platform to power the learning experience for FranklinCovey's thousands of customers and millions of learners.
Strive's team of 17 has joined FranklinCovey, and you will be working as part of that engineering team. This opportunity has many of the benefits of a startup – smaller / nimble team, relatively new code base, progressive engineering practices – and the benefits of a larger company – scale, stable salary/team, etc.
Strive is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Please click here for additional information regarding our Equal Employment Opportunity policies.
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Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure