Customer Success Intern
Accolade

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Accolade's summer internship program runs June 10th-August 16th.

This is a hybrid role working out of our Plymouth Meeting, PA office.

Hourly pay rate is set at $24 per hour.

Role overview

The Health Plan Channel at Accolade is an emerging business at Accolade. We partner with health plans to improve access to care and help people get the right care the first time. Health plans are facing increased competition to grow membership and reduce the total cost of care. They struggle to engage members in clinical programs and have outdated systems that are not integrated. We partner with Health Plans to provide embedded capabilities that drive increased member engagement in clinical programs, point solutions, and empower members with confidence in taking the next step in their care journey.

In this role you will be working closely with several leaders in our Health Plan Channel including the Executive Vice President and General Manager, Senior Director, Partnership Success and Senior Vice President of Business Development to lead the following projects:

• Work with our Health Plan Partnership Success team to create partnership dashboard reporting and set up our stakeholder sponsorship relationship matrix for our 3 Health Plan partnerships.
  
• Work with our Business Development team and Solutions design team to conduct market research and competitive analysis of SaaS companies in the digital health space (Salesforce, Zipari, Pager, Castlight, etc.)
  
• Conduct market research on the tech platforms Health Plans use for CRM, clinical case management (Jiva, Salesforce Health Cloud, proprietary, etc)
  
• Work with the Executive Vice President and GM to develop a Health Plan Charter and health plan road show presentation to further educate Accolade regarding the health plan channel and our support needs
  

A day in the life...

• Meeting with Health Plan Channel leaders to understand the business problems we are trying to solve with the project work outlined above.
  
• Work independently to perform the market research outlined above and prepare presentations to present findings
  
• Meet with Partnership Success leaders and design dashboard to measure the health of our current Health Plan partnerships as measured by Annual Contract Value, depth of relationship (stakeholder mapping), year over year growth, number of customers and members served, Net Promoter Score, etc.
  
• Build a roadshow presentation and help schedule roadshow meetings with all key internal stakeholder departments at Accolade.
  
• Summarize findings during roadshow presentations and actions required to close gaps in knowledge or gaps that are impacting growth/retention of partners and customers
  

What we are looking for (requirements)

• Undergraduate or graduate student majoring in Business Administration or Sales and Marketing
  
• Strong communication skills
  
• Strong presentation and presentation development skills
  
• Eager to learn and conduct market research.
  

Our people are the Heart of Accolade

Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

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Accolade

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