Customer Specialist (KAHRC03127)
Sargent Aerospace

Join the Sargent Legacy in Securing Our Future

Founded in 1919, RBC Bearings (Nasdaq: ROLL) has a long, successful history of quality craftsmanship and innovation in highly technical bearing products that require sophisticated design solutions and manufacturing capabilities for Industrial, Aerospace and Defense applications around the world. In 2015, RBC acquired Sargent Aerospace and Defense.

Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines and land based vehicles.

At Sargent, our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement.

Sargent’s continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company’s commitment to customers and their end-users. As we grow, we will continue to root our culture through our core values of Integrity, Respects & Values People, Customer Focus, Teamwork, Results Focus and Continual Improvement.

Company Benefits Include:

· Competitive Compensation

· Bonus platforms

· Holidays/Vacation/Sick Time

· 401k Savings & Investment Plan

· Tuition Reimbursement

· Medical/Dental/Vision Plans

· HSA/FSA

· Life & Disability Insurance

· Gym & Rideshare Incentives

· Our Schedules support work/life balance:

§ 3 & 4-day work week

§ ½ day Fridays

Dedication to our core values. Our must haves…

• Integrity-We do the right thing the right way. Our ideal candidate is ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Key Skills & Abilities: is fair, credible, confidential, fiscally responsible and accountable for decisions and actions.
• Respects and Values People- We encourage and bring out the potential of others. Our ideal candidate embraces diversity, recognizes and supports the accomplishments, talents and development of others. Key Skills & Abilities: is committed to the building of strong relationships and creates an environment of trust and mutual respect.
• Customer Focus - We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships, and goes above and beyond to deliver high quality products and services on time, every time. Key Skills & Abilities: is responsive with strong customer service skills, product and job knowledge to provide excellent customer satisfaction.
• Teamwork - We are better together. Our ideal candidate is inclusive, engaged and collaborative, sharing information, ideas and experiences to accomplish goals, improve decision making and leverage capabilities. Key Skills & Abilities: is a dependable team player, demonstrated through attendance and punctuality, works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed.
• Results Focus - We focus on the outcome, not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced, changing and challenging environment. Key Skills & Abilities: is adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
• Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious, passionate and never satisfied with the status quo. Key Skills & Abilities: is innovative and has a problem solving mindset that provides and implements CI ideas.

Join the Sargent Legacy in Securing our Future

With continual growth comes opportunity and Sargent has an immediate opening for a Customer Specialist.

Position Summary

• Manage assigned customers and accounts to provide customer service and support, including contract compliance, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams.

Responsibilities

• Provides excellent customer service and relationship management for assigned accounts
• Responsible for order management and contract acknowledgement, resolution of directed changes, troubleshoots, follows up on late deliveries including problem solving and reporting on recovery plans
• Works with other functional areas as necessary in supporting customer requirements
• Enters quotes, orders and coordinates customer meetings to discuss order book status
• Coordinates product returns, repairs, and warranty claims
• Track/report customer & program news

Minimum Qualifications

• Bachelor’s/Master’s degree in related field OR
• Associate degree in related field plus 2 years of experience
• In lieu of a degree, minimum of 4 years of related experience

• Must be a U.S. Citizen
• Attendance and punctuality at work are essential functions of this position

Preferred Qualifications

• Bachelor’s degree in related field

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