Customer Service Representative
Florida State University

Job Title: Customer Service Representative
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57563
Department

Challenger Learning Center

Responsibilities

Provide exceptional guest service, addressing inquiries, handling complaints, and managing various tasks. Conduct opening/closing procedures, provide tours on request, adhere to food/safety protocols, assist in daily inventory, and facilitate necessary vendor access. Answer customer queries, process payments, etc. Monitor specified phones for voicemails. As needed, clean and maintain the facility's exterior and interior areas. Aid in sales showcasing knowledge of our products, programs and events. Support groups during programming/ events, managing multiple tasks simultaneously. Collaborate with the Education department when necessary. Have availability to work outside of normal business hours and holidays.

Overseeing team activities, deciding task approaches, and developing plans. Distribute information to team members and maintain task structures. Coordinate and coach host staff to meet CLC standards, collaborating effectively in a fast-paced environment. Work independently to complete tasks with minimal supervision and foster effective collaboration with manager and co-workers. Assist in ensuring that the Host Staff complies with Safe and Clean protocols, bldg. safety and security. Complete daily operational and administrative duties as assigned. Maintain a line of open communication with staff and Guest Services Manager, report any staff issues and maintenance issues to manager.

Assist with any other duties as directed by Manager. Safeguard cash, receipts, and tickets, supplying change as required and accurately managing cash handling forms and reports. Assist in overseeing ComCash, counting drawers, process credit card payments and preparing deposits while ensuring the accurate maintenance and balance of cash handling funds. Maintain PCI compliance. Fulfill manager-assigned IMAX duties, including scheduling and enabling movies, etc. as directed.

Qualifications

A high school diploma or equivalent or a post high school education.

Preferred Qualifications

Demonstrated experience in providing exceptional guest service, including handling inquiries and resolving complaints in a courteous and professional manner.

Strong verbal and written communication skills are essential for interacting with guests, team members, and other departments effectively.

Ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines in a fast-paced environment.

Experience in training and supervising team members, delegating tasks, and monitoring performance to ensure goals are met.

Aptitude for identifying issues, analyzing problems, and implementing effective solutions independently or collaboratively.

Accurate handling of cash, receipts, and other financial transactions, ensuring compliance with relevant protocols and regulations.

Availability to work outside normal business hours, including evenings, weekends, and holidays, as required by the role.

Familiarity with point-of-sale systems, cash handling procedures, and basic computer skills for administrative tasks.

Adaptability: Willingness to assist in various tasks as directed by management, including cleaning, inventory management, and support during events.

Knowledge of Safety Protocols: Understanding of food safety standards, building safety procedures, and compliance with regulations such as PCI (Payment Card Industry) standards.

Experience with IMAX: Previous experience or willingness to learn and fulfill duties related to IMAX operations, including scheduling movies and managing equipment.

Able to meet the physical demands of this position to include good manual dexterity, periodic repeated movement, bending, stooping, pushing, pulling, reaching, lift at least 16 lbs, stand and walk for extended periods of time, including the climbing and descending of stairs.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

This job has expired.