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Job Description
POSITION SUMMARY:
This position is responsible for delivering timely and accurate information to internal and external customers, representing DSC externally and being the customer advocate internally. All employees are expected to participate in the continuous improvements of DSC in addition to the areas of responsibility listed below; these areas are intended to be broad scope and may be changed/revised as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receive, price and return requests for quotations within defined criteria.
Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog)
Obtain necessary information from customer to enter an order.
Enter and/or review all orders entered.
For 100% accuracy, send acknowledgements to the customer.
Make any and all necessary changes and updates to the order.
Enter won quotations in tracking system in order to provide vision to backlog and forecasts.
- Scheduling
Obtain an accurate material requirements delivery schedule from customers and provide that information to scheduling.
Provide influence and control over customers' expectations regarding our ability to meet specific demands.
- Purchasing
Obtain product lead times from necessary party and provide to customer within defined criteria.
Work with purchasing to obtain pricing from outside vendors.
Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from the customer.
Maintain accurate forecasts regarding orders to be received fro purchasing to cover raw material demand.
- Logistics
Provide an accurate delivery schedule to traffic far enough in advance for trucks to be secured.
Communicating information to shipping regarding what product to ship on each truck.
Secure all information necessary for proper dispatch (location, job contact, hours).
- Relationship
Build a strong positive relationship with the customer by demonstrating value, initiative, position, influence, and supporting DSC.
Obtain a level of communication with the customer that allows access to all levels within their organization and provides a mutual respect for those involved.
- Accounting
Understand and assist in meeting both cash gap and earnings target.
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