Customer Service Coordinator
The Judge Group Inc.

Location: New York City, NY
Salary: $40,000.00 USD Annually - $60,000.00 USD Annually
Description:
Customer Service Representative

As a Customer Service Representative, you will handle inquiries via phone, email, and special orders. Additionally, you'll assist with packing, shipping, and repairs for special orders. In this fast-paced environment, your organizational skills and effective communication will be crucial in meeting daily challenges and ensuring customer satisfaction.

Responsibilities:

• Answer all company calls and direct customers to specific departments.
• Communicate with domestic and international third-party retailers to assist with customer questions and repairs.
• Collaborate with the certificate department to authenticate purchases.
• Act as a liaison between third-party retail customers and the manufacturing office.
• Receive and inspect incoming packages, working with FedEx and UPS to resolve any issues.
• Listen to customer concerns and proactively take steps to improve loyalty.
• Contribute to the repair team and collaborate with other departments as needed.
• Ensure timely repair completion and fulfillment, including packing, shipping, and returns.
• Advise purchases across all retailers.
• Be the main point of contact for customer inquiries related to repairs, sizing, authenticity, sales, trunk shows, and the overall experience.

Requirements: To excel in this role, you should meet the following criteria:

• Fluency in English: Effective communication is essential.
• Experience: Ideally, you should have 1-5 years of experience in a customer service capacity or call center.
• Technical Skills: Proficiency in Excel and Word.
• Interpersonal Skills: Excellent communication and interpersonal skills.
• Adaptability: Thrive in a fast-paced, high-volume environment, demonstrating proactivity, motivation, dedication, and initiative.
• Time Management: Proven ability to work to strict deadlines.
• Self-Motivated and Team-Oriented: Ability to troubleshoot, be solution-oriented, and take direction from the team.
• Luxury Jewelry or Fashion Industry Experience (a plus): Previous experience in these fields would be beneficial.
• Please send your resume to aquinn@judge.com

Contact: tkolesk@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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