Customer Experience Intern
Accolade

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Accolade's summer internship program runs June 10th-August 16th.

This is a hybrid role working from our Seattle, WA or Plymouth Meeting, PA Office.

Hourly pay rate is set at $21/hour.

Join our dynamic team as a Customer Experience Intern and dive into the world of crafting compelling messages that resonate with our diverse customer base. As an integral part of our team reporting to the Sr. Manager, Customer Communications, you'll gain hands-on experience in connecting our customers with the latest and greatest Accolade technology. You'll collaborate with cross-functional teams to ensure our communication strategies are aligned with our brand voice and objectives. This internship offers the perfect opportunity to develop your writing and communication skills while making a meaningful impact on our customers' experience. Are you ready to embark on a journey where your creativity and passion for customer engagement can thrive?

A day in the life...

• Spark creativity in customer campaigns, crafting emails, updates, and promos that pop!
  
• Team up for customer stories that pack a punch, fueling our marketing with real-life magic.
  
• Dive into planning and coordination of exciting events, webinars, and virtual conferences that leave our customers buzzing.
  
• Ride the wave of customer feedback, uncovering opportunities for improvement and carrying positive nuggets to service teams.
  
• Explore market trends, discovering what makes customers tick.
  
• Keep the marketing machine humming with admin wizardry-data, organization, and reports, oh my!
  

What we are looking for...

• Currently enrolled in a bachelor's degree program, preferably in marketing, business, communications, or a related field.
  
• Strong communication skills, both written and verbal, with a keen attention to detail.
  
• Ability to work collaboratively in a fast-paced, deadline-driven environment.
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with marketing tools and platforms is a plus.
  
• Passion for healthcare technology and a desire to learn about serving members with the highest quality care and technology experience.
  
• Prior experience in customer service, marketing, or healthcare industry is preferred.
  
• Self-motivated with a proactive attitude and eagerness to take on new challenges.
  

Our people are the Heart of Accolade

Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Accolade

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