Credit Collection Analyst
DAP

JOB DESCRIPTION

The Credits and Collections Representative is responsible for all aspects of Accounts Receivable. Setting up new and maintaining existing customers, collecting on all past due invoices and working on deduction resolution.

RESPONSIBILITIES:

• Collections
  • Establish and maintain positive customer relations.
  • Inbound/Outbound Phone calls to customers to correct past due invoice related issues.
  • Review daily account activity (faxes, aging reports, holding orders, obtaining proof of deliveries and re-printing copies of invoices).
  • Experience using SAP to document customer account activity/information.
• Maintain Account Accuracy
  • Updating billing address information, phone numbers, contact persons, D&B ratings.
  • Updating credit references on old accounts.
• Credit Memos/Debit Memos/Chargebacks
  • Process credit memos for invoice issues (pricing shortages/overages).
  • Chargebacks for unauthorized deductions and chargebacks.
• Other miscellaneous duties as assigned

REQUIRED SKILLS AND EXPERIENCE

• High School diploma
• Minimum 2-3 years of Accounts Receivable experience preferably in Retail
• Strong verbal and written communication skills
• Proficient in the use of a computer and related software required (SAP, Word, Excel)
• Excellent negotiation skills
• Strong problem solving skills
• Detail oriented with a high level of accuracy
• Ability to perform duties with a sense of urgency, exceeding customers' expectations
• Able to work with minimal supervision
• Ability to multi-task and handle several projects simultaneously
• Works well under pressure
• Works well in a team environment

About DAP

DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/

DAP - On the job since 1865.

ABOUT US

DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/

This job has expired.