Content Producer + QA Specialist
Chegg, Inc.

Job Description

Content Producer + QA Specialist

As a Content Producer/QA Support on the Instructional Design and Development team at Chegg Skills, you will be instrumental in helping ship new and updated curriculum to our learners. In this role, you will provide content production and quality assurance support in our ecosystem of tools and across our catalog of disciplines. You will become a backend superuser of the curriculum-building tools that house our materials, and you'll be responsible for the nitty-gritty, tactical steps in the publishing process. You'll also conduct reviews of shipped content to ensure the student experience is what we'd expect.

This work will span a variety of production, editorial, quality assurance, administrative, and operational tasks to help ensure all the content (text, visual assets, supplementary materials, etc.) is built, migrated, and published properly. You'll be expected to develop a technical understanding of our tools and have strong communication skills, a keen eye for detail, and a passion for tips and tricks that drive consistency within content with multiple authors.

This role will report into the Technical Content Coordinator and work closely with others on the Content Operations team and the broader Instructional Design team. This will be a 6-month contract with high likelihood of extension.

Responsibilities

• Quickly learning and working in our suite of curriculum-publishing tools (CMS, homegrown LMS, assessment software, etc.) and developing a deep understanding of the technical contingencies, approval flows, and validation logic of our platforms
• Owning the tactical production and publishing of content across our catalog and providing the Technical Content Coordinator with information for weekly release notes/updates
• Downloading, uploading, inputting, and renaming assets, files, and artifacts in our content management system
• Providing content-based quality assurance support, which includes a comprehensive review of how content is rendered within the student learning environment(s) to ensure all components of the curriculum behave as expected
• Quickly understand and consistently apply the conventions in our editorial house style guide for any minor editorial work required
• When appropriate, making fixes to resolve content-based bugs in our curriculum
• Support Technical Content Coordinator on documenting and facilitating trainings on processes for building, migrating content to, and/or publishing new or adapted learning components
• Organize and enable cross-catalog updates in response to emerging business needs and priorities
• Support Content Operations team on process changes; identify pain points and problems inhibiting efficient or quality content production or maintenance
• Working in our suite of project management and collaboration tools (MS suite, Slack, Jira, Confluence)
• As needed, help support the media production pipeline
• As needed, collaborate with the Content Ops team and instructional designers to understand and prioritize curriculum updates - helping determine the scope of changes, set realistic dates for curriculum release, and manage the completion of editorial, QA, and publishing tasks to meet deadlines

Requirements

• 3+ years of experience in a role that blends digital content production and project management; could be web or digital content manager, content producer, LMS or CMS administrator, media editor, managing editor, or adjacent role
• Familiarity with and comfort engaging with a CMS or LMS; previous experience working with specialized content and configurations.
• A nice-to-have: experience working in curriculum design, edtech, education, tech bootcamp, or similar tech or tech-adjacent space.
• Ability to work independently, meet deadlines, and handle multiple projects simultaneously.
• Excellent communication and collaboration skills, particularly in writing.
• Exceptional time-management and organizational skills.
• Experience working as an editor or in quality assurance; should have strong editorial instincts and an eye for detail.
• Strong attention to detail and commitment to maintaining content accuracy
• Ability to adapt to evolving industry standards and technologies.
• Flexible hours to accommodate varying workloads.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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Chegg is an equal opportunity employer

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