Computer Support Specialist IV
Honu Services

Job Description

Computer Support Specialist IV

Location: Fort Hood, TX

Job Summary

The Computer Support Specialist works within a cohesive team environment and supports a large government client with multiple locations. It is responsible for maintaining industry and government IT compliance standards via scheduled deployments, patching management and maintaining, configuring, diagnose, reload, utilize troubleshoot and repair MS Windows based laptop and desktop loaded with Windows 10 OS and higher along with all associated peripheral devices. The Computer Support Specialist will interface with other stakeholders, generate reports and provide recommendations for enhancements and improvements.

Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program.
• Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.
• Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed and assist with IAVA remediation.
• Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistant (PDA) devices, and printers.
• Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
• Troubleshoot Wireless Fidelity (Wi-Fi) and Government Furnished Equipment (GFE) provided broadband devices and VPN connectivity.
• Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert appropriate support personnel.
• Submit daily systems reports and contact next level of support to escalate unresolved problems.
• Answer HELPDESK calls and utilized automated incident tracking systems to record work orders. Provide technical customer support.
• Configure, diagnose, reload, utilize troubleshoot and repair all Network Centric Enterprise Services (NCES) products.
• Configure, diagnose, reload, utilize troubleshoot and repair all messaging applications.
• Utilize Active Directory tools to manage and create objects in MS Server 2003-2016. Utilize remote tools to connect to remote desktops. Applications include SCCM.
• Support SIPRNET Token process to include filling the role of TA and ETA under the guidance of DA-PAM 25-2-13.
• Assist users during briefings and events with all collaborative tools, systems and media.
• Required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• Have excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.
• Have knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.
• Other duties as assigned

Job Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Certifications

• Bachelor's Degree in Computer Science, Information Technology, or related discipline preferred
• 7+ years of experience in desktop administration
• Experience may be substituted for degree
• Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M
• Must be a US citizen

Knowledge

• Have an In-depth knowledge of the most recent version of MS OS, MS Office applications (e.g., Win10, MS Office Suite 2013), and other common desktop applications such as Adobe Acrobat, Tumbleweed, etc. and ability to quickly learn unique GOTS applications.
• Have excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.
• Familiarity with backup and recovery software and methodologies
• Strong technical aptitude and ability to research & solve complex issues independently.
• Willingness and ability to learn new skills and apply them as needed.
• Ability to effectively communicate issues and resolutions to all levels of the organization.
• Ability to maintain confidentiality with sensitive customer and internal information.

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds as necessary.

• Must have valid driver's license
• Clean driving record
• Occasional use of company vehicle while on work site

Benefits

KaiHonua, LLC offers a comprehensive benefits package including Paid Time Off, a matching retirement program, and competitive salaries that commensurate with skills and experience. For more information about our company, please visit our website at www.kaihonua.com.

Security Clearance

Position may require a DoD security clearance.

Company Summary

Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

This job has expired.