Cloud Operations Engineer
symplr

Overview

The Cloud Operations (CloudOps/DevOps) Engineer augments the symplr Engineering, DevOps, and IT Operations teams by focusing on expediting and improving technology solutions/services to enhance business value. This position comes with a basic systems/networking background, with a focus on automation, allowing them to integrate application delivery mechanisms with established systems to reduce time for software delivery, increase operational visibility, and enhance overall system stability.

The CloudOps Engineer will focus on the management of critical applications and sub-systems in a SaaS hosted environment. This role will be responsible for installing, configuring, troubleshooting, and constant monitoring of these applications, and working collaboratively with a team of Architects, Engineers, QA personnel, IT personnel and Business Analysts to perform the tasks listed below.

Duties & Responsibilities

• Be a champion for department initiatives and values by ensuring all actions promote the department's mission statement
• Apply structured methodology to change management
• Document and assess change impact
• Support change communication efforts to stakeholders
• Lead change rollout efforts while minimizing change impact and system outages
• Work within and adhere to symplr software network design and security, testing and documentation standards, including Change Control documentation
• Work closely with IT, Architecture, Engineering, and Product Management teams to collect and analyze systems project requirements, and develop detailed project specifications
• Collaborate with multiple teams to provide systems and services to support corporate software solutions
• Continually research technologies and trends related to corporate application operations and make strategic recommendations related to product release and support strategy
• Provide software evaluations and recommendations for management review
• Write and maintain documentation related to corporate application operations, policies and procedures
• Handle problem recognition, research, isolation, resolution and follow-up for complex problems escalated from Client Services
• Provide technical assistance by responding to inquiries regarding errors, problems, or questions with systems and services

Skills Required

• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Work quickly and efficiently with minimal supervision
• Excellent communication skills both written and verbal

Qualifications Required:

• 2-4 years of Systems Engineering experience in the following areas
  • Windows Server
  • Linux Server (Ubuntu/Debian, RHEL/CentOS)
  • Active Directory, GPO, DFS, RBAC
  • SQL Server Management (hosted or cloud)
  • PowerShell, Ruby, or Python scripting
  • Infrastructure as Code - Terraform
  • Development Infrastructure: Terraform/Helm/AWS/Azure/Kubernetes
  • CI/CD Tools (Jenkins, Octopus, ArgoCD/Drone, etc.)
  • Basic Virtualization Administration (VMWare, Hyper-V)
  • Basic cloud experience (AWS or Azure preferred)
  • Application Hosting (IIS, Apache, Tomcat)
• Bachelor's degree or equivalent experience
• Experience and/or knowledge in the implementation and support of Cloud Services, such as Azure, AWS, Private Cloud or Hybrid Cloud is desirable

Min
USD $90,000.00/Yr.
Max
USD $110,000.00/Yr.

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