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VCA Franklin Park Animal Hospital is seeking a full-time Client Service Representative!
Who We Are:
We Care For:
We care for dogs and cats.
Snapshot of Our Client Service Representatives:
* Customer service functions, including: greeting visitors and answering telephones
* Scheduling and confirming appointments
* Placing outbound calls for follow-ups and reaching out to prospective clients
* Presenting and explaining fees, including processing payments
* Recommending, selecting, and obtaining products and services, including prescriptions
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
* Managing medical records, charts, reports and correspondence
Schedule: Full-time opportunities
QUALIFICATIONS:
* At least one year of proven past experience helping customers
* High School Diploma/GED or equivalent
* Excellent listening and communication skills
* Compassion for pets and people-as well as awareness and understanding of others' reactions
* Proven decision-making skills to choose the most appropriate course of action
* The ability to integrate new information into problem-solving
* Willingness to work nights and weekends
* The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Position and Hospital Highlights:
Keywords: (CSR, Front desk, Reception, receptionist)
At VCA, we know that we couldn't have grown into the company we are today without all of our hardworking, talented employees! We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!
Take a look at the new openings and apply to those that you feel suit you best! Thanks for interest in a career with VCA!
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