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The role of the Client Consultant is to partner with Client Success Managers (CSM), who are the primary business contact for our clients. The Client Success Management team is responsible for building relationships with existing clients to ensure a high level of Client Satisfaction, Revenue Retention, and driving Growth of the Waystar solutions. The Client Consultant will partner with the CSM to identify solution optimization and expansion opportunities. The Client Consultant will collaborate with colleagues to promote Waystar as a market leader in technology, innovation and client satisfaction. Client Success must collaborate across the organization to exceed our goals. Communication, interpersonal relationship development, advanced knowledge of Waystar technology and understanding of our client's business are necessary for success.
What you'll be doing:
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