Client Consultant
Waystar, Inc

Atlanta, Georgia

This job has expired.


The role of the Client Consultant is to partner with Client Success Managers (CSM), who are the primary business contact for our clients. The Client Success Management team is responsible for building relationships with existing clients to ensure a high level of Client Satisfaction, Revenue Retention, and driving Growth of the Waystar solutions. The Client Consultant will partner with the CSM to identify solution optimization and expansion opportunities. The Client Consultant will collaborate with colleagues to promote Waystar as a market leader in technology, innovation and client satisfaction. Client Success must collaborate across the organization to exceed our goals. Communication, interpersonal relationship development, advanced knowledge of Waystar technology and understanding of our client's business are necessary for success.

What you'll be doing:

  • Advise CSM team members in identifying product-related needs, optimization opportunities, workflow recommendations and growth potential for clients.
  • Assist team members in creating and executing client health improvement plans
  • Analyze multiple data sources and provide recommendations for Client Satisfaction, Retention and Growth
  • Provide post implementation support to ensure client stability as they transition to CSM
  • Contribute to projects improving client experience
  • Maintain specialist level knowledge of some Waystar solutions and processes
  • Maintain knowledge of current conditions and competitors in the healthcare industry

What we're looking for:
  • Bachelors degree, Masters preferred
  • 5+ years hospital revenue cycle experience
  • Some consulting or operations background with quantifiable improvements in RCM metrics
  • Proven track record working with and influencing decisions at the C-Level on down to the staff level
  • Knowledgeable with enterprise scale HCIT systems (e.g., Epic, Meditech, Cerner, etc)
  • Ability to prioritize and execute on multiple tasks and projects, initiate and quickly learn new concepts
  • Must possess strong analytical, problem-solving and writing skills
  • Ability and willingness to participate in client travel

Waystarprovides cloud-based technology that simplifies and unifies healthcare payments.Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Waystar products have won Best in KLAS® or Category Leader every year since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visitwaystar.comor follow@Waystaron Twitter.


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