Casework Supervisor (Level 1 & 2), Home Study & Post Release Services
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Casework Supervisor (Level 1 & 2) in Charlotte, NC will provide programmatic oversight and direct supervision of Level 1 and 2 Caseworkers providing post-reunification support to unaccompanied children and their sponsors. The Casework Supervisor provides weekly supervision, technical assistance and training to staff. The Casework Supervisor ensures provision of trauma-informed, strengths-based services that support the safety and stabilization and access to resources of unaccompanied children and their families. The Casework Supervisor works collaboratively with the CWS national HSPRS team to coordinate case acceptance, training and technical assistance, and submit reports, as needed.

Responsibilities

Program management:

• Provide oversight of Level 1 (virtual service for 30 days) and Level 2 (6 months + of in-home visiting) to UC
• Oversees casework that focuses on the stabilization and integration of the UC to the home and community including safety planning and resource linkage
• Supports staff in engaging clients virtually and doing brief assessment and targeted case management for Level 1 UC
• Ensures compliance with Policy and Procedure in accordance with Cooperative Agreement for the delivery of the Home Study and Post Release Service program in a uniform manner
• Elevates the visibility of the HSPRS program within the office and local community to increase access to supportive services for unaccompanied children
• Conducts outreach and education among local service providers and systems to improve awareness and understanding of challenges facing unaccompanied children
• Support the transition of the HSPRS program from national to local implementation
• Work collaboratively with the national network of HSPRS providers to pilot PRS Expansion service model
• Monitor for program compliance and timeliness of deliverables; address deficiencies in a timely manner
• Reviews and approves all PRS reports in a timely manner and ensures quality of care to unaccompanied children and their families
• Ensure timely submission of Notices of Concern to CWS and the donor to document serious incidents involving unaccompanied minors
• Provide data to national HSPRS team for quarterly and annual reporting to the donor
• Prepare for on-site and desktop monitoring by CWS national HSPRS team and ORR per request from National Team
• Work collaboratively with national HSPRS team to create and implement continuous quality improvement initiatives.
• Participate in network meetings and activities with the national HSPRS team

People Management:

• Provides oversight of caseworkers and case specialists providing service to unaccompanied children
• Responsible for timely recruitment and onboarding of highly-qualified direct service staff positions
• Supports the onboarding of new staff and works in collaboration with the National team on training
• Ensure staff meet donor requirements and satisfactory completion of pre-service training requirements in accordance with Cooperative Agreement
• Promote staff safety and well-being and participate in creating standard operating procedures and training materials that reinforce the same
• Support staff in responding appropriately to crisis situations (abuse, trafficking, exploitation, etc.) that arise with children and sponsors and seek technical support as needed from HSPRS national team
• Support staff in managing required caseload to meet capacity goals. Support staff in resolving capacity issues
• Conduct Performance Management Activities

Other:

• Serve as a mandated reporter and ensure reporting of suspected abuse or neglect by all staff
• Other duties as assigned.

Qualifications

Education:

• Master's degree in social work, psychology, sociology, or other relevant behavioral science highly preferred. Will consider a bachelor's degree with at least three years of progressive employment experience that demonstrates supervisory and case management experience.

Experience:

• A minimum of three years of relevant case management experience
• Experience providing post-reunification support, casework documentation, working with children and youth, family reunification/preservation, and/or foster care/child welfare and previous work experience with foreign born youth is required.

• A minimum of one year of prior supervisory experience,
• Prior experience networking and building relationships across organizations or programs is required.
• Extensive experience and comfort conducting home visiting is required

Skills:

• Superior written and verbal communication skills.
• Ability to track and analyze data and adjust plans to ensure performance.
• Strong writing skills
• Proficient in Microsoft Office applications.
• Experience using database for client record keeping
• Organized and ability to work in a fast-paced, high-pressure environment.
• Fosters a workplace culture that radiates positivity and enthusiasm, inspiring team members through an approachable and optimistic demeanor.
• Demonstrates a genuine commitment to the well-being of staff, proactively seeking opportunities to support and assist team members in their professional growth and job satisfaction.

Ability to work in a multi-cultural environment required.

Special Requirements

• Licensed, or license eligible, if applicable preferred
• Able to sit for an extended period in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• English and Spanish fluency preferred.
• Standard work hours with occasional evening or weekend assignment
• Occasional travel may be required.
• Successfully pass PREA, FBI and Child Abuse and Neglect Checks.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Paid Time Off
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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