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Bay Cove Human Services has been recognized by theBostonGlobeas one of theTopPlaces to Work in 2021. This is the sixth year that Bay Cove has been acknowledged for this distinction.
Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.
Job Summary: Engages program participants in regular case management services, focusing on steps needed to retain stable, permanent housing. Provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance use and mental illness challenges to obtain and maintain permanent supportive housing using a Housing First model. ---The Case Manager uses a harm-reduction, trauma-informed approach in-working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, many of whom will meet eligibility under the Community Support Program for People Experiencing Chronic Homelessness (CSPECH), a cost reimbursement benefit which pays for supportive services on behalf of Mass Health eligible tenants in permanent supportive housing.
Additional responsibilities include, but are not limited to: assisting tenants with obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid, supporting the development of tenants' independent living skills and creating individual service plans with tenants; complying with the maintenance of required client record documentation; monitoring of and reporting maintenance, or health and safetyneeds in apartments. This is a non-exempt position.
Essential Job Duties and Responsibilities:
•Engage program participants in case management services focused on retention of permanent stable housing.
•Complete intake and assessment interviews to determine participant needs upon referral to the North Star program.
•Work with tenants to create client-centered, strengths-based, individual service plans (ISP), to be periodically evaluated and edited as necessary/appropriate, but at least once every 90 days.
•Actively manage a caseload of formerly chronically homeless tenants in scattered site housing promoting housing retention, income maximization, and greater self-determination. Provide high quality, culturally sensitive, client-centered intensive housing based case management utilizing evidence-based practices of motivational interviewing, trauma-informed care and harm reduction. Using creativity and perseverance when necessary to engage the most difficult to reach tenants.
•Educate, coach, and reinforce independent living skills (ILS), including, but not limited to personal hygiene, budgeting, cooking and leisure time activities. Assist tenants in shopping, laundry, and other ILSs as needed or requested.
•Provide strengths-based interventions with tenants experiencing psychiatric distress or other acute crisis. Develop individually based crisis intervention plans with each tenant in order to reduce the number of hospitalizations and/or police response. Intervene directly and/or cooperate with team efforts around crisis stabilization for tenants.
•Maintain accurate written records and documentation in accordance with program standards including, but not limited to ISPs, tenant charts, incident reports, detailed case notes, referrals, and third party billing, when applicable. Complete Efforts to Outcomes (ETO) records in a timely and accurate fashion and contribute to Annual Progress Reporting when needed.
•Provide assistance and advocacy for participants working to secure benefits such as SSI/SSDI, Veteran Disability, SNAP/EAEDC, unemployment, health insurance, and other related services, as well as secure employment.
•Other duties as assigned by the Program Director.
Requirements for the position:
The person in this position must have a clear commitment to the population served, and be able to work as part of a team.
•BA/BS preferred (degree requirement waived with additional experience)
•Two years case management and/or direct care experience in areas such as homeless services/housing search, substance use treatment, mental health, and/or harm reduction services.
•Proficiency in Microsoft Office (Windows) and Google Apps Demonstrated professional communication and organizational skills A valid Mass driver's license in good standing
•Knowledge and/or experience regarding the CSPECH Program preferred
•Bilingual Spanish/English speaker preferred
•A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.
•Ability to work independently and within an interdepartmental team.
•Commitment to improving the quality of services available to people with disabilities.
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