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Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA.
- Manage a team of 25 in the call center
- Lead and train staff to book appointments.
- Dispatching background experience
- Ensure sufficient staffing to match the business demand and seasonal spikes.
- Execute and manager all call scripts so they're clear, compelling and result in more appointments.
- Become an expert of your market, know the customer needs and how best to engage them.
- Monitor performance of staff, review recorded calls and advise them on how to promote sales.
- Formalize a coaching and training platform that's cost effective and measurable.
100% in office, local candidates
Monday- Friday occasional Saturdays if needed
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
This job has expired.
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