Business Service Specialist I
The Judge Group Inc.

Location: REMOTE
Description: Our client is currently seeking a Business Service Specialist I
Job Description: Business Service Specialist Queue items are reviewed against contract information and department procedures to determine good order. Transaction details are correctly input into processing systems and system errors researched. Takes all appropriate action to ensure a superior service experience. Progresses steadily through training on core functions, and is able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients. Prepares effectively before making outbound calls, and follows Operations Outbound Call Experience guidelines for both voicemail messages and direct client contact. Department productivity and quality standards are met. Rotates assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor. The experience you will bring: 2-3 years of experience in a customer service-focused role, preferably financial services. Effective critical thinking and problem-solving skills Strong verbal and written communication skills Commitment to driving an industry-leading customer service experience Comfort navigating across multiple technology platforms Ability to work effectively within a fast-paced team environment What will make you stand out: A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning Must Have: 2-3 years of experience in a customer service-focused role, preferably financial services 3 years experience Outlook, excel, word Department: Retirement Solutions

Contact: ckim01@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.