Business Operations Manager - Digital Customer Engagement
Z's Associates, Inc

Philadelphia, Pennsylvania

This job has expired.

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS's Business Operations group helps improve and run our clients' entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting-edge automaton technologies, and transforming client business processes. Our teams support both project-based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.

ZS's Beyond Healthcare group focuses on conceptualizing, designing and implementing a wide spectrum of Digital and Analytic solutions to improve commercial and operational effectiveness for clients. We offer a wide range of services based on client needs from strategy development, roadmap definition to providing platforms and services that help clients with their on-going operations. Our team possesses deep expertise in formulating strategies, delivering on leading Digital and Advanced analytics, Business Intelligence and Platform Development to solve business problems.

Business Operations Managers manage overall projects and client engagements. They support our clients' business processes and operations activities and ensure productivity and profitability.


  • Enable and support business processes, including digital operations, marketing strategy, reporting / analytics, etc.
  • Define operational models for our clients with standard operating procedures, governance criteria, roles and responsibilities
  • Lead major process enablement and re-engineering initiatives to drive automation and efficiency in such areas as customer loyalty programs, customer service programs, and customer acquisition programs
  • Motivate, coach and serve as a role model for project team members
  • Own responsibility for work product quality and relevance to client decisions
  • Update senior leaders and prepare and present the majority of client presentations
  • Establish or maintain ongoing client relationships with key decision makers that drive new business development
  • Provide thought leadership and innovation within projects and across practice areas
  • Support development of firm capabilities and offerings (recruitment, training, internal initiatives)
  • MBA from a top university strongly preferred, with a record of strong academic performance
  • Approximately 6-8+ years of prior management consulting experience
  • Experience with digital promotion activities and processes (including digital content, channels, reports / analytics, and strategy)
  • Experience with loyalty programs, customer service programs, and customer acquisition programs
  • Record of successful and continued business development
  • Ability to communicate clearly and effectively in oral and written form
  • Strong decision-making skills and the ability to influence others
  • Analytic problem solving skills, with an ability both to see the big picture and delve into details
  • Excellent organization & planning skills
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.

Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

ZS is committed to providing and maintaining a safe workplace. Must have received full COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required upon acceptance of offer of employment. Exemption process available on a limited basis.


This job has expired.

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