Booth IT: Service Management
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 54,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
The Audio Visual Technician provides technical support to faculty and staff for classroom audio/visual setup and general problem resolution. Work will focus on, but not be limited to, Windows OS, Mac OS, Mobile Devices and classroom support of audio-visual technologies. Support requirements will include both Harper Center (Hyde Park) and may include support for Gleacher Center (Downtown Chicago).
- Provides support during the shift hours 1:00pm-9:30pm and Saturday shifts 8:00am-4:30pm as needed.
- Supports classroom audiovisual systems that employ Crestron control systems and multiple source, multiple projector room configurations.
- Completes audiovisual presentation set-ups in a variety of settings that include: small conference rooms, classrooms, large assembly spaces.
- Troubleshoots issues with AV systems and implements temporary fixes as necessary to ensure minimal disruption to faculty, staff and corporate presenters.
- Escalates problems to AV Team Lead as needed.
- Provides instruction to faculty, staff and corporate presenters as needed in the daily operation of audiovisual presentation systems.
- Produces nightly report indicating any issues that occurred during evening classes.
- Applies moderate/high levels of experience and skills to support the planning, development and execution of audio-visual productions with moderate supervision.
- Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.
- Performs other related work as needed.
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).---
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.---
- Bachelor's degree or higher in a related technical area.
Technical Skills or Knowledge:
- Experience with AV technical support (e.g., LCD Projectors, Document Cameras, Video Conferencing, etc).
- Computer hardware (Windows and Mac).
- Application software such as Word, Excel, PowerPoint, and Internet applications.
- Knowledge and support experience with Zoom.
- Computer networks (Ethernet, Wireless, Windows 10, Mac OS).
- Knowledge of mobile devices.
- Excellent written and oral communications skills.
- Professional demeanor, calm, tactful, respects confidentiality, service-oriented.
- Read and follow signal-flow diagrams.
- Excellent troubleshooting skills; proven ability to solve technical problems under pressure.
- Work well with others.
- Initiative and ability for self-instruction.
- Work multiple shifts at multiple locations as needed.
- This position will work in the office.
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUST
be uploaded via the My Experience
page, in the section titled Application Documents
of the application.Job Family
Individual ContributorFLSA Status
BiweeklyScheduled Weekly Hours
YesRequires Compliance with University Covid-19 Vaccination Requirement
YesDrug Test Required
NoHealth Screen Required
NoMotor Vehicle Record Inquiry Required
Employees must comply with the University's COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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