Analyst II Global Patient Services
Mass General Brigham(PHS)

Somerville, Massachusetts


About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/ Overview:

The Analyst II reports to the Director of Business Operations, Global Patient Services. Serving hospital needs, s/he is part of a team dedicated to the analysis, optimization, support, and process improvements for Global Patient Services and directly related to operations and revenue cycle systems utilized by MGB. S/he works closely with the leadership team to support initiatives across the department. This individual will be responsible for data analysis and regular reporting from Epic, SalesForce, EPSi and other internal systems. S/he will provide training to new team members on these systems and assist as needed with other projects, including hospital observerships.

S/he serves as a liaison between the business owners and internal resources to aid in the identification and development of appropriate solutions to complex business challenges while seeking alignment within Mass General Brigham integration.

Principal Duties and Responsibilities:

Analytical Responsibilities. Organizes qualitative and quantitative clinical, financial and administrative data from multiple sources (e.g. EPSi, iPort, SalesForce) synthesizing results into meaningful reports, and creating dashboards to measure and enhance operations. Responsibilities may include design and maintenance of required databases.

Business Planning. Plans, implements and evaluates projects designed to enhance department/service effectiveness. This could involve staffing models, business and pricing models, clinical process flow models.

Expense Management. Identifies and recommends fiscal, material and human resource requirements for specific projects/programs. This is accomplished through statistical analysis, interpretation of data, identification of trends, and collaboration with internal and external partners.

Reporting. Prepares monthly, quarterly, and ad-hoc volume, demand, and financial reports describing project and department wide financial performance and metrics.

Presentation. Presents clear and concise conclusions in charts, graphs, spreadsheets, reports or presentations so that leadership and all staff can easily understand the information.

Strategic Projects. The Program Manager will be integrally involved in the development of the infrastructure needed to run and operate the hospital-based and system-wide Global Patient Services functions. The position will be involved in formulating departmental plans related to Business Development, Operations Management, Back Office Functions, Mass General/Physicians Organization wide initiatives.

Provides Epic and SalesForce training

Utilizes internal systems to analyze current business practices and translate them into optimal workflows

Interprets data, analyze results using statistical techniques and provides ongoing reports

Facilitates and coordinates the International Observership Program as needed, including relationship management, schedule coordination, invoicing, payment collection and reconciliation

Acquires data from primary or secondary data sources and maintain data systems

Identifies, analyzes, and interprets trends or patterns in complex data sets

Filters data by reviewing reports and key performance indicators

Works with management to prioritize business needs

Defines new process improvement opportunities

Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline of issues in a timely manner.

Develops subject matter expertise and maintains models and documentation of business and system requirements

Documents and analyzes business processes

Attends ongoing team, operational, end user, and other meetings to discuss team and project related activities, issues, change, communications, and updates

Provides feedback and expertise in the development and refinement of super-user and end-user training programs

Supports business process improvement (workflows) to optimize system use

Troubleshoots issues and assists with performing regular system updates

Seeks and promotes MGB alignment for all international activity related projects

Working Conditions:

Possible local travel to Mass General Brigham sites

While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

Qualifications
Qualifications

Proficient in Excel, Word, Powerpoint and MGB/MGB financial and reporting systems, including Hyperion, Insight, Epsi, iPort, and Peoplesoft

Skills/Abilities/Competencies:

Very strong organizational and analytical skills

Skilled in managing and organizing large, complex data sets

Proven experience in producing high quality data graphics

Reliable and dependable individual

Adapts easily to changing demands and needs

Performance amidst complexity - Ability to perform at a high level in a rapidly changing and ambiguous environment

Demonstrates exceptional problem-solving skills, both technical and interpersonal

Possesses excellent written and verbal communication skills

Proven judgment - knows when and to whom to escalate problems as needed

Self-starter - functions well independently

Is a team builder as well as a team member

Maintains positive attitude and impeccable integrity, with focus on accomplishment of department goals and system's mission

Working Conditions:

Possible local travel to Mass General Brigham sites

While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.



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