Administrative Secretary for Nursing Office of Student Services
University of North Dakota

Salary/Position Classification

• $35,000-$38,000 Annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability: No

This position provides administrative and operational support to ensure efficient and effective operation of the Nursing Office of Student Services.

Program Support

• Serve as liaison with university and/or online program management staff regarding documentation, records management, and student verification requirements.
• Provide support to advising staff regarding database, records, and appointment management.
• Assist in the processing of admission applications and associated documentation.
• Manage DocuSign process through the creation, distribution, and collection of all required forms.
• Develop and manage communication plan for OSS.
• Assist in dissemination of admission letters and other communications.
• Administer exams required for admission.
• Assign newly admitted students to an OSS advisor.
• Create, maintain, and distribute electronic advisor list to department chairs and update in Campus Connection
• Update graduate progression sheets each semester and as necessary.
• Process graduate admission applications
• Monitor and update tracking spreadsheets
• Track and update graduate progression sheets
• Ensure undergraduate and graduate listservs are up to date and update as necessary.
• Help track student progress - create and update spreadsheets as necessary.
• Assist with graduate student letters.
• Provide support with scholarships - sending letters, tracking thank you notes and any other related requirements.
• Assist with events - orientation, pinning, and prospective student visits.
• Assist with the MN Net Study process 20. Other duties as assigned.

Reception and Traffic Management

• Greet, welcome, and provide a positive customer service-oriented experience (in person, via telephone or via email) to all visitors and clients (students, staff, faculty) of the Office of Student Services (OSS).
• Provide information, direction, and answers to basic questions verbally and/or in writing when possible.
• Ask customers qualifying questions to determine correct referral.
• Orient students to drop-in and appointment making procedures and assist as necessary.
• Receive and process incoming forms.
• Maintain master calendar.
• Other duties as assigned.

Records Maintenance

• Monitor and maintain electronic copy student records, ensuring compliance with university and legal requirements.
• Monitor and record student admission deposits.
• Manage all electronic records and attend trainings when necessary.
• Ensure all records are being recorded properly into electronic format.
• Periodically audit electronic records.
• Other duties as assigned.

Student Worker Supervision

• Coordinate schedules and work assignments for student workers.
• Monitor student worker performance and provide feedback to Director.
• Other duties as assigned.

• Strong customer service skills and positive attitude
• Ability to manage multiple tasks and projects, prioritizing as needed
• Highly organized, self-directed and motivated
• Strong attention to detail
• Demonstrated proficiency in written and verbal communications
• Effective communication with diverse groups of people

• Associate degree in business-related field or equivalent experience
• Two years of administrative experience
• Experience supervising others
• Demonstrated proficiency with Microsoft Office software, especially with Excel
• Successful completion of a Standard Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

• Experience in academic setting
• 3+ years of administrative experience
• Proven work experience as a team player
• Experience with database technology

Please include a cover letter and resume with your application.