Administrative Assistant (PSR), Cambridge Outpatient
Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC)

Cambridge, Massachusetts


Primry Location: Spaulding Cambridge - Ourtpatient Clinic
Shift: Monday - Friday (40 hrs.)

Position Summary

The Patient Service Coordinator (PSC) position offers exposure to the clinical, operative, and academic aspects for the Spaulding Rehabilitation Network. This position offers opportunities to work with experts in the field of medicine and contribute to cutting-edge innovations. Working under general supervision from the Support Operations Supervisor, the PSC will provide administrative support to health care providers within an ambulatory setting. The employee will be responsible for front desk operations, as well as supporting clinical operations within the practice. The employee will be expected to function with minimal supervision in a fast-paced outpatient clinical setting. This position will help support the Spaulding Rehabilitation Network's Mission, and is the ideal position for candidates looking to gain skill with direct patient care and advance their careers (i.e. RN, PA, NP, MD, PT, OT, SLP).

Key Responsibilities

  • Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
  • Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
  • Scheduling status is maintained daily and potential problems are addressed with corrective actions.
  • Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
  • Patients are greeted, assisted and appropriate staff notified of patient arrival.
  • Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
  • Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
  • Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
  • Customer service delivery is carried out to achieve stated goals.
  • Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
  • Therapy charges are entered and reconciled as assigned.
  • Additional department, organization, or network activities are completed per established objectives.
  • PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.


Qualifications
Education/Degree

Required

  • High school graduate required. Associate's degree preferred.
Experience

Preferred
  • Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.

Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)

Required
  • Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
  • Highly developed communications and interpersonal skills, working with diverse population.
  • Work independently, be self-directed and contribute as a member of a team.
  • Anticipates challenges and develops and implements strategies for addressing them.
  • High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
  • Attention to detail.
RSRMGB

EEO Statement
Spaulding Rehabilitation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



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