Account Manager
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking an Account Manager in Utah, US.

Role Description

To be a successful Account Manager at company, the individual will be a strategic thinker with exceptional communication and interpersonal abilities to foster strong, trust-based relationships with clients. With strong problem-solving skills and a proactive mindset, you will be able to anticipate our client needs, identify opportunities for improvement, and drive innovative solutions that deliver value. You will have a customer-centric approach and a genuine passion for helping clients succeed.

•Develop strong relationships with customers and connect with key business executives and stakeholders.
•Develop and implement customer success plans for our largest and most complex customers.
•Lead the onboarding process for new customers, guiding them through the implementation of our products and services.
•Collaborate with clients to develop comprehensive change management strategies tailored to their specific needs and objectives.
•Develop training materials and conduct training sessions for clients and internal teams.
•Provide ongoing learning enablement to ensure that clients can effectively use and maximize the value of the SaaS solution.
•Represent the company at customer events.
•Conduct regular check-in calls and meetings with customers to assess their satisfaction, address any issues or concerns, and identify opportunities for additional value.
•Develop and deliver Quarterly/ Monthly Business Reviews covering how well KPIs progress toward business goals.
•Monitor customer health and satisfaction levels, identifying early warning signs of churn and taking proactive steps to mitigate risk.
•Celebrate customer successes and share customer stories and testimonials to showcase the impact of our solutions.

SKILLS & REQUIREMENTS

•Bachelor's degree in business, marketing, or a related field.
•Proven experience in Account Management, Sales, Business Development, or Customer Success within the technology or software industry.
•Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends. Strong preference for an individual who has direct experience working in or with the industry.
•Strong network of industry contacts and an ability to quickly establish credibility with potential and existing Clients.
•Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
•Strong analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.
•Results-driven mindset with a track record of meeting or exceeding revenue targets.
•Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
•Self-motivated, proactive, and able to work independently with minimal supervision.
•Travel may be required to meet with Clients and attend industry events.
•Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.
•Work closely with customers to understand their business goals and objectives.
•Help customers achieve their goals using our products and services.
•Build and maintain strong relationships with customers.
•Act as the customer's advocate within the company.
•Proactively identify and resolve customer issues.
•Manage customer churn.
•Grow customer revenue.
•Collect and analyze customer feedback.

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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